Service Partner Terms and Conditions
GET IT DONE Service GmbH, Jägerstr. 27, 10117 Berlin, registered with the District Court
Charlottenburg under HRB 181944 B, represented by the managing directors Michael Pilzek, Matthias Pfaff (“GID”) offers
Service and factory services (“service products”) for private and business customers (“customers”). This is happening
Through a nationwide network (“partner network”) of on-site service partners. The service products are provided by
GID through its own distribution channels as well as in cooperation with qualified, trained and state-certified,
Sales partners. GID commissions individual on-site
Service Partners (“Service Partner”). With the help of the partner network, GET IT DONE Service GmbH aims to
To maintain lasting and sustainable partnerships whose foundation of integrity, a mutual
A beneficial business relationship and fair interaction with each other.
With the entry of the service partner into the partner network, he explains in addition to the obligations below
Only his fundamental willingness, on behalf of the GID and at its request, individual
Service products to the customer. The binding individual order will only be based on
This framework agreement.
These General Service Partner Terms and Conditions (“Service Partner Terms and Conditions) serve as a set of rules for this purpose
And get along with each other binding as soon as it is accepted by the service partner by registering in the partner network
Since have been. These Service Partner Terms and Conditions will be sent to the Service Partner by email upon registration and
You can view the website at any time.
- 1 General
(1) The following Terms and Conditions govern the fundamental relationship between the
GID and the Service Partner as a natural or legal person or a legally valid partnership,
The person who enters into a legal transaction in the exercise of their commercial or independent professional activity
(Entrepreneur (contractor in accordance with § 14 of the Civil Code) (“Partner”), which is in subsequently agreed individual orders with GID
The execution of the contract of the service products (“services”) is carried out by the customer or in the premises of third parties.
(2) For all of the partner’s services, the following conditions are subject to additional completion
Framework contracts, and in particular the provisions of the contracts concluded in each case – in particular the
Performance directories designed there, as well as the appendices involved there, – between the GID and the
Each partner is decisive.
(3) The rules relating to the individual order – closed between the GID and the end customer –
As far as relevant as well as part of this service partner terms and conditions. Should the rules arising from the
Order relationship between GID and the end customer in terms of order execution and this service
Partner terms and conditions, the rules from the contract relationship apply primarily. In particular, the
Terms and conditions applicable between GID and the end customer – in the current version are thus available under –
An essential part of these regulations.
(4) GID instructs the partner to carry out the services listed in the service description
Based on these service partners terms and conditions. The partner conducts orders for customers on their or the premises
Third out. An essential part of the contracts is the absolutely timely provision of the services.
Taking into account this requirement and the need to provide a service that is appropriate for a period of time and quality.
Guarantee, regulate subsequent Service Partner Terms and Conditions in addition to the regulations in the contract/order
Legal relations between GID and the partners.
(5) As a result of this agreement, the partner is not entitled to the grant of binding
(6) The service partner acts in relation to GID solely in his capacity as an entrepreneur in the
Senses of § 14 of the Civil Code.
(7) Any terms and conditions of the Sevicepartner do not apply in relation to GID. This is true
Without the need for a corresponding indication from the GID.
- 2 Registration
(1) In order to register as a partner with GID, the service partner must first have the registration form
Fill in completely. The form can be made available to the partner via the GID website or
Filled in on the phone by a member of the GID employee.
(2) Once the request has been received, it will undergo an internal review by the GID. GID retains it
If partners are not qualified to carry out the service products, partners should not be qualified to carry out the service products
(3) Registration is free of charge.
(4) With the inclusion as a GID Partner to be confirmed by the GID, the Partner agrees to provide services in the
Order and carry out on behalf of the GID.
(5) In the course of registration, the partner shall provide the following evidence (as far as relevant):
1. Trade register extract (if available),
2. Business registration and proof of the existence of an up-to-date company liability insurance,
3. Certificate in tax matters.
Once the documents have been received in full, the registration will be confirmed by GID by e-mail. More
Specific evidence can be requested by the GID at any time.
(6) The partner is obliged to provide the evidence from § 2 (5) GID annually or semi-annually in current form for the
To provide. The documents can be sent to firstname.lastname@example.org or in the user account in the GID
System (as defined below). If this does not happen, it reserves GID to use the account
Disable the partner until the relevant evidence has been provided. Exceptions apply only with
Approval by GID at least in text form (§ 126b BGB).
- 3 Using the GID system
(1) After confirmed registration, the partner will gain access to the GID system on or
The https://apps.mesaic.io/ios/gid-partner app (each the “GID system”). This GID system provides
Partner his orders. The partner undertakes to keep the information in his user account up-to-date
And enter changes immediately into the GID system.
(2) In order to better organise the individual orders by GID, the partner may voluntarily consider the possibility in
Enter his calendar in the GID system at what times these orders would like to receive. Without a
Such entry will be made to the partner proposals for individual orders between Monday and Saturday in the period of
08:00 – 19:00 Central European time.
(3) The partner is stopped on a monthly basis, but no later than the second calendar day of each
Month at 19:00 Central European Time, its expected availability for the entire
Enter calendar month in the GID system. Based on the entries of its availability, the partner is
GID submitted suggestions for individual orders. The partner is free to know how much time he is available to the GID
- 4 Partner’s activity
(1) In the event of an assignment offered by GID, partner GID will carry out the activity under designation
Offer all relevant data about the GID system (or otherwise appropriate). The fee
The activity period and the activity period are agreed on an order-by-order basis and are based on the available
Standing resources and needs. A precise description of activity follows from the
Individual orders to be concluded for the parties. The basis of the individual orders to be closed in each case is this
(2) This contract does not include a mandatory commitment to the games. Should it not be possible for GID to
Offering partners an appropriate activity is free to act for other clients.
Outside of the agreed activity, there is no mutual entitlement. It is up to the partner at all times
Free to reject the offer at the conclusion of a single order.
(3) If the partner accepts the individual order offered, he undertakes to complete the work within the
Consuming agreed deadlines. The partner carries out the orders entrusted to him in his own
Responsibility. The partner or his employees are not subject to any right of instructions and direction
GID or the employees of GID are still authorized to give instructions to employees of the partner.
(4) The partner may be assigned orders via the GID system, placing them when an assigned of a
Amissions a notification alternatively or additionally via one or more of the following additional
Channels: Email, phone, SMS receives.
(5) According to the assignment, the partner has a time window (or Otherwise a
Time slot of 120 minutes) to accept or reject the individual order. After the deadline passed
The individual order is offered to the next partner.
(6) The customer may cancel the respective individual order up to 48 hours before the agreed date,
GID is committed to this to the customer and therefore has no influence on these cancellations.
In these cases, or in other cases, the partner will be informed of the termination of the individual order by GID via
Notifies the GID system (or otherwise appropriate), with the agreed individual order then being deemed to be
Canceled applies. If GID cancels, the partner is entitled to demand the agreed remuneration; He must
However, allow the one to be credited, which he saves as a result of the cancellation of the individual order in expenses
Or to acquire by any other use of its manpower is acquired or maliciously omitted. It will
Suspecting that then the partner 5 of the hundred of the part of the work service not yet performed
Any agreed remuneration to be compuded for.
- 5 Scope of services
(1) The partner is responsible for all in the individual order, in the list of services or in the
Service description in addition to all the services mentioned. In addition, the partner undertakes to
To the extent that it falls within its scope of performance to provide all services not expressly mentioned,
The services that are essential for the proper and quality-oriented fulfilment of the aforementioned services. These include:
In particular, without the fact that this is intended to entail a restriction on this, the observance of the general
Recognised rules of technology and all relevant legal and regulatory requirements. The
Partner is required to obtain and collect all necessary to perform his performance in a timely manner.
Permits and permits.
(2) The Partner is also obliged to provide the necessary planning and
To produce documents if they are not specified by GID.
- 6 General contractual obligations of the partner
In providing the services, the partner has the specified and defined service description
Be sure to comply with or ensure compliance with them. As far as the service description is included
The partner is not entitled to the specified investments.
Exection planning to deviate. If the partner keeps deviations during the realization of his services
From the defined execution planning for necessary or reasonable, he immediately communicates this to the GID
The GID system. To the extent that the customer agrees, the partner may, in this case, be used instead of the described
Performance perform at an equivalent performance. If in doubt, he has the equivalence of execution under
Confer customer consent.
(2) Duty for cooperation
(a) The parties are obliged to cooperate closely during the implementation of the contract.
(b) The partner also undertakes to use all of the service provision in some way and
Wise involved third parties to cooperate as often and as far as is required. With third parties, here are
Other service partners of GID, logistics companies contracted by GID or other companies
And self-employed meant.
(3) Material delivery and storage
All deliveries to the customer or place of production of the Leisation are timely with GID or its
Coordinate employees. In any case, GID’s logistics concepts must be taken into account and their provisions
(4) Employees of the partner
(a) The partner undertakes, if necessary, for the proper and timely provision of the services
Required to employ a sufficient number of employees in order to comply with contractual
Commitments. The partner ensures compliance with the place of service
Legal provisions, in particular labour and social legislation. The partner
Oblige it to constantly monitor the personnel it deploying; The selection and
Monitoring obligation only hits the partner.
(b) The partner shall ensure that all workers he or she or she employ behave in such a way that they
Neither the environment, nor the protection of work or fire.
(5) Mandating third parties
(a) The partner is only entitled, with the consent of the GID (at least in text form (§ 126b BGB), for the
Provision of contractually owed services or parts of those services to hire third parties.
(b) The GID are the nature and scope of the services, as well as name and address, prior to the intended assignment.
The intended subcontractor (at least in text form (§ 126b BGB). there
The partner undertakes to transfer services only to subcontractors who are knowledgeable,
Powerful and reliable. This includes making a contribution to their legal obligations to pay.
Taxes and social security contributions and meet the commercial requirements. The
Use of third parties does not relieve the partner of its sole obligation to GID to
Full contract fulfillment.
(c) Liable for all damages incurred as part of a contract between third parties by the partner.
The partner in relation to GID and the customer together with the third party as a total debtor.
(d) The partner undertakes to obtain professional liability insurance during the duration of this contract, with
To maintain an adequate amount of cover.
(6) In order to ensure the quality standards, GID is entitled to carry out the services (on a random basis).
Monitor. The GID is available for inspection in all services relating to the performance of the services.
Documents, including all electronically stored data.
(7) The Service Partner is obliged to behave in a law-abiding manner with regard to the order without exception.
In particular, the partner assures not to accept any tax or other tax arrears (for example, with regard to its
Social tax liability) at the time of the order acceptance.
- 7 Special contractual obligations of the partner
(1) Price guarantee
If the parties have agreed on a flat-rate remuneration, the partner guarantees that his services in the
Within the framework of this flat-rate remuneration can be implemented and will be provided. With this
Flat price is the total for functional and defect-free, on-time and ready-to-move
Preparation of the order required services.
(A) The partner guarantees the absolute observance of agreed deadlines and deadlines. Such agreed
Deadlines and deadlines can only be changed by mutual agreement, provided that this is due to the
The level of development of the project or other circumstances is required. The partner also guarantees
Compliance with correspondingly mutually amicated deadlines and deadlines.
(b) There is reason to believe that the partner’s services are not at the scheduled dates
If delays have already occurred, the partner has done so in any case
Citing the reasons for communicating GID immediately and making proposals, such as a timely
Completion of services can be ensured. This also applies to performance changes or additional
(c) If the partner is nevertheless culpable in the completion of the services in arrears, GID may
Claim compensation and in any case exceed each individual date or period
Claim a contractual penalty amounting to 0.15 of the net order amount per calendar day of the
Cross-time exceeding, but not more than 5 of the net order amount. The partner remains undazed
To prove that he is not at fault in the time limit, and/or that damage is not or
Not equal to the penalty. Further claims for damages of the GID remain
Untouched. The penalty is settled on such claims for damages.
(d) The partner can only invoke a lack of fault if he or she has a disability
Disappeared unless the obstruction is obvious. The partner has himself been in charge of a timely arrival
Take care of at the execution site, taking into account the current traffic situation. The parties are
It is therefore clear that a late arrival of the partner at the execution site due to
Traffic delays are due to the fault of the partner.
(3) Reservation for change/additional benefits
(a) Requires the GID changes or additions to the partner’s performance and perform them according to the
The partner’s view of additional costs, he must inform GID of this immediately in writing and the
Breaking down the scope of the expected additional expense in detail. The communication has been sent via the GID
System to be done. Only if GID nevertheless requires the implementation of such instructions, are they
Exceed additional services and only then is the partner entitled to the additional remuneration.
(b) Will GID’s customer make the implementation of changes or additional services directly from
In any case, the partner is obliged to inform the GID immediately. The partner
It is not entitled to perform such services without the GID’s written release. Leads the partner
Such services without the release of the GID nevertheless from, there is no claim for remuneration and the
Partner is obliged to reimbursing the GID for additional expenses as a result. Shares the partner
Delays due to a change in performance or additional services not at the latest when presenting his
Benefit change or additional offer, an extension of the contractually agreed
Execution time excluded due to the change in performance or additional performance, unless
The need for performance is obvious.
(4) Due diligence
(a) In connection with the provision of its services, the partner will be subject to property or goods
(Documents, exhibits, vehicles, tools, software, etc.) The property of the GID or
Other third parties are standing, so the partner is obliged to treat with particular care and care.
To the extent that nothing else is regulated on behalf of the order, the partner is liable for damages and/or loss arising from the
Indebteable violation of this duty of care.
(b) Any damage and/or loss of these items and goods has been caused by the partner of GID
Show immediately, citing the cause of the damage. The partner is obliged to
To take the necessary action to ensure that this is the case.
(c) If the partner has items or goods (documents, exhibits, vehicles, tools, software, etc.)
In particular, it is assumed by third parties owned by the GIDs or other third parties and which, above the extent of the GIDs,
If the existing range of services (e.g. the material list) are in the range of services, the partner shall take them into the
Personal care and is liable for damages und/or loss arising from the culpable violation of this
Due diligence. The partner is obliged to provide all of these in the possession of GID or third parties.
Imperson items or goods immediately after termination of this contract.
- 8 Decrease
(1) Takeovers shall take place only after full performance of the contractual services. Every decrease has
To be done formally; Silent withdrawals, such as through commissioning, are excluded. The
Acceptment is made by the customer.
(2) In each acceptance, a corresponding acceptance protocol (order response) is whether digital via the GID
System or in paper form. The customer refuses to accept the partner GID about it
To inform immediately.
(3) Defects identified or subsequently identified at the time of acceptance must be addressed immediately by the partner.
To be eliminated or eliminated if he is responsible for them. The effort and possible additional costs
The partner contributes to the elimination of the deficiencies.
(4) The acceptance log must be uploaded by photo in the GID system. But it can also be emailed to
The GID can be sent with the respective order number. In exceptional cases, it can also be
Mail (then only by registered mail with a return slip or similar) can be sent to the GID.
Acceptance protocols cannot be submitted to GID via FAX.
- 9 Set-off / retention
An offsetting or the assertion of a right of retention by the partner can only be used with
Undisputed, legally established or decisive claims are made against the GID. The
The claim does not apply to the same contractual relationship against which the contract is to be offset.
- 10 Compensation
(1) Unless otherwise agreed in each individual order, all other remuneration agreed with the agreed remuneration is
Costs and ancillary costs, such as costs of planning and preparation of other documents,
Communication costs, travel costs, etc.
(2) An acceptance of the purchase of the workwage allowance agreed between GID and the customer by the
Partners must not be made in any case.
(3) Unless otherwise agreed between Partner and GID, the remuneration shall be valid with a period of 14
Days since receiving the relevant invoice of the partner to GID due for payment. The partner
– will then receive a corresponding invoicing of the partner to GID – usually 14.
Daily a credit from the GID on the sum of all the invoice it has provided during the respective accounting period
Services via the GID via the GID system or otherwise at least in text form (§ 126b BGB)
Payment. GID reserves the right to adjust the payment intervals, but will promptly allow the partner to
Teach about changes.
- 11 performance goals
All partners of GID should achieve the following performance goals. Failure to achieve these goals can cause negative
Impact on the number of orders offered by GID to the partner, have und/or cause
The partner account is (temporarily) deactivated. If the targets are repeatedly not met, GID will continue to be entitled to
To end this cooperation.
(a) Partner cancellation rate (target: 5 or less)
The cancellation rate reflects, in percentage terms, how many orders have been canceled by the partner. At the
Calculation all cancellations that are initiated by the partner play a role. In the calculation
Such cancellations are not included, initiated by the customer or outside the violence of the customer.
Partners lie. This calculation is continuously based on the last 30 days.
(b) Partner rescheduling rate (target: 10 or less)
The partner rescheduling rate reflects, in percentage terms, how many new orders by the partner
And this is not due to a customer request or product delivery issues
Was due. This calculation is continuously based on the last 30 days.
(c) Deletion rate (target: 5 or less)
The delay rate reflects, in percentage terms, how many orders outside the orders agreed with the customer
Start time took off. Details of this can be found in the GID Wiki and in this Service Partner Terms and Conditions. This
Calculation is based on the last 30 days.
(D) Late order processing (target: 2 or less)
This includes how many orders only 24 hours after service delivery by the partner in the GID system
Marked “Filled.” This calculation is continuously based on the last 30 days.
(e) Negative feedback rate (target: 5 or less)
The negative feedback rate reflects, in percentage terms, how many orders are placed by the customer with 1 or 2 stars
Aim from 5 possible. The GID reserves the right to partner accounts with a higher negative feedback rate
As 5 to undergo an internal investigation. This calculation is continuously based on the last 30
(f) Customer rating (target: 4.7 stars or higher)
This includes the average customer rating after the completion of an order on the platforms of the
Gid. The reviews can be viewed by any partner in their account at any time. This calculation is based on the
Last 30 days.
(g) Perfect order rate (target: 95 and above)
The perfect order rate reflects, in percentage terms, how many orders by the partner without complaints
By the customer. This calculation is based on the last 30 days.
● 12 GID liability
(1) GID is only liable for wilful intent or gross negligence subject to the following reservation. This does not apply to
● Damage from injury to life, body or health;
● Damages resulting from a breach of duty by GID regarding material contractual rights and obligations
That are essential for the proper implementation of the contract, and thereby the
Achieving the purpose of the contract is at risk; In this case, liability for contractual and
Livable damage is limited;
● liability under mandatory law, such as the Product Liability Act;
● Liability in the event of a guarantee.
(2) The above limitations or – restrictions in § 12 (1) also apply to statutory
Representatives or agents of GID.
- 13 Confidentiality
(1) The partner undertakes to provide the data and documents handed over to him solely for the provision of the
The services as well as for the provision of any of our own, mandatory legally arranged
Documentation requirements. The partner undertakes to deal with all due to the business relationship
Information or transactions disclosed between the parties and the provision of the services
To maintain secrecy regarding all documents received. This also applies to all
Other internal affairs of the contracting parties or other parties involved. Any passing
Documents or data, no matter what form, is only permitted with the written consent of the GID.
(2) The partner is required to disclose all those associated with the provision of the services
To maintain the information or processes that have become strict secrecy. This is particularly true, but
Not exclusively, for developments, ideas, offer content, customer data, purchase sources and conditions.
(3) The partner may only be approved with the express consent of the GID (at least in text form (§ 126b BGB)
Public statements relating to the work for GID and, in particular, to the provision of the GID
Spread services or release them for distribution. The partner is only with the express consent of the GID
(At least in text form (§ 126b BGB) entitled to respond to his services to the GID within the framework of his own
(4) In any case, the culpable infringement of this declaration of secrecy promises to be
Partner a contractual penalty, the amount of which is placed at the reasonable discretion of the GID and, in the event of a dispute,
Competent court is checked for its adequacy. The assertion of further damages
This remains unaffected.
(5) Any breach of the duty of confidentiality justifies the termination of the contractual relationship without notice
By the GID.
● 14 Privacy
The partner or GID comply with the legal requirements for the handling of personal data.
● 15 Customer Protection Clause
(1) The partner undertakes to the GID to protect customers and omits any direct
Inmediate competition in relation to the customer of GID, for which, ultimately, the contractual services
During the duration of contractual relations and up to 2 years after the end of the
Contractual relationship. This includes, in particular, the partner’s obligation to refrain from doing so.
To collude with the customer without informing GID of the
Service or go beyond that. Furthermore, the partner does not commit itself to the customer to
Breach of contract and refrain from any actions that might result.
(2) The partner also fails to recruit GID employees.
(3) In any case, the culpable infringement of this customer protection clause is promised by the partner.
A contractual penalty, the amount of which is placed at the reasonable discretion of the GID and, in the event of a dispute,
Decent court is checked for its appropriateness. The assertion of further damages
This remains unaffected.
(4) In the event of a breach of this customer protection clause, this contract may be extraordinarily applicable without complying with a
Notice period, cancel.
- 16 Termination
(1) The parties may make this contract or the partner of each individual order at any time with a notice period
Cancel from 2 weeks to the end of the month. GID can use each individual order with a period of 48 hours before the
Cancel the agreed date, with the provision of § 4 (6) applicable. However, a termination is excluded
The partner within the meaning of § 643 BGB, provided that this is not unreasonable in individual cases. The right of the parties to
Termination for good cause remains unaffected.
(2) The cancellation requires the text form (§ 126b BGB) and should be made by email or via the GID system.
(3) In the event of termination of the contract, the partner is only entitled to compensation for the up to the date of the contract.
Termination of the contract actually provided services. The parties expressly make it clear that a
Entitlement to compensation of unperformed performance und/or lost profit is not owed. The
In particular, partner is not entitled to an order for further individual orders or thus in the
● 17 Final provisions
(1) These conditions shall be applicable to all legal relationships between GID and the partner;
Regardless of whether reference is made to this in subsequent agreements in the case of subsequent agreements.
(2) The place of performance and place of jurisdiction for all disputes arising from the contractual relationship is
The seat of the GID, insofar as the partner Kaufmann, legal entity of public law or public
Is a legal special asset or the partner is based abroad. About the contractual relationship
German law decides to the exclusion of UN purchase law.
(3) Should any provision of this contract be or become invalid, the effectiveness of the
Does not affect other provisions of this contract. The ineffective provision is replaced by a
Legally permissible, the meaning and purpose of the invalid provision comes as close as possible.
Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:
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